Privacy Policy

Last Updated: January 2026

Welcome to Carnzo. Your privacy is important to us. This Privacy Policy explains how Carnzo (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website, create an account, purchase products, or use our services.

By accessing or using www.carnzo.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide a better shopping experience and improve our services.

Personal Information

When you place an order, register an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Company Name (if applicable)
  • Payment Information (processed securely by payment providers)

Account Information

If you create an account, we may collect:

  • Username
  • Password (encrypted)
  • Order History
  • Wishlist
  • Saved Vehicle Information
  • Saved Addresses

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral Source
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Verify your identity
  • Provide customer support
  • Improve website functionality
  • Recommend relevant products
  • Send order confirmations
  • Provide shipping updates
  • Prevent fraud
  • Respond to inquiries
  • Comply with legal obligations

With your consent, we may also send promotional emails, special offers, product launches, and newsletters.

3. Payment Security

Carnzo does not store your complete payment card information.

All payments are processed securely through trusted third-party payment gateways that use industry-standard encryption and security protocols.

4. Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep you logged in
  • Improve website performance
  • Analyze visitor behavior
  • Personalize content
  • Display relevant promotions

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information.

We may share information only with trusted partners necessary to operate our business, including:

  • Payment Providers
  • Courier & Shipping Companies
  • Technology Service Providers
  • Website Hosting Services
  • Analytics Providers
  • Legal Authorities when required by law

All third-party partners are required to protect your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • SSL Encryption
  • Secure Servers
  • Access Controls
  • Firewall Protection
  • Regular Security Monitoring

While we strive to protect your information, no online transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Update inaccurate information
  • Request deletion of your account
  • Request a copy of your data
  • Withdraw marketing consent
  • Object to certain processing activities

To exercise these rights, please contact our support team.

8. Marketing Communications

If you subscribe to our newsletter, we may send:

  • Product announcements
  • Exclusive discounts
  • Promotional campaigns
  • Automotive tips
  • New arrivals

You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.

9. Third-Party Links

Our website may contain links to third-party websites.

Carnzo is not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before sharing personal information.

10. Children’s Privacy

Carnzo’s website is intended for users aged 18 years or older.

We do not knowingly collect personal information from children under the age of 13. If such information is identified, we will take reasonable steps to delete it promptly.

11. Data Retention

We retain your information only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business records
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our agreements

12. International Data Transfers

If our service providers process information outside Pakistan, we take appropriate measures to ensure your data remains protected in accordance with applicable privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or services.

The latest version will always be published on this page with the updated effective date.